FAQ

Q: Can I cancel my order?
A: Unfortunately, we’re unable to cancel orders once they’ve been placed.

Q: Can I change my order details or address?
A: You can request changes within 12 hours of placing your order. Contact us at support@OurOrigins.Shop as soon as possible. After that window, your piece may already be in production, and we won’t be able to make any updates.

Q: Why does it take 2-3 weeks to handcraft my order?
A: Each piece is made to order. Some are fully handmade, while others involve a blend of handcrafting and machinery. As a small, family-run team, we don’t keep pre-made inventory—this timeline ensures we can prioritize quality, care, and cultural detail.

We truly appreciate your patience as we handcraft something meaningful just for you.

Q: Can you handcraft pieces for other cultural origins?
A: We honor all cultures and are always open to hearing what you'd love to see represented in the future. If you have an idea or request, feel free to email us at connect@OurOrigins.Shop. Any cultural background or insight you share is deeply appreciated—it helps us approach each origin with authenticity and respect.

While we can't promise immediate development, your suggestions are valued and will be thoughtfully considered as we plan ahead.